The pharmacy

Three pharmacies, one passion for skin.

We are a team of pharmacists passionate about health, beauty and cosmetic innovation. As pharmacists who love cosmetics, we travelled to Seoul ourselves to explore the world of Korean skincare and hunt down the very best finds.

Find us in Alleur, Herstal and Soumagne: all our teams are trained and will be happy to advise you and answer all your questions.

Perform a skin analysis
The pharmacy
The team

Frequently Asked Questions

General

Who are we?

We are a team of pharmacists passionate about health, beauty and cosmetic innovation. Through our product selection, we want to offer you quality, effective care tailored to your skin’s needs, combining pharmaceutical expertise with the latest trends in cosmetics.

Why buy your cosmetics on our site?

Because we select our products carefully, focusing on quality, innovation and well-designed formulas. Our expertise as pharmacists lets us guide you in choosing your skincare and help you build a routine suited to your skin.

Are your products authentic?

Yes, we pay particular attention to the authenticity and traceability of our products. We work with selected suppliers and supply channels to offer you authentic cosmetics.

Do you only offer Korean products?

No. Our selection includes Korean cosmetics as well as other carefully chosen brands. Our goal is to offer you innovative, complementary care suited to the skin’s different needs.

Can I ask for advice before buying?

Of course! Our aim is to help you choose products that suit your skin and your needs. Contact us with your skin type, your concerns and the products you already use.

K-beauty

What is K-beauty?

K-beauty refers to Korean cosmetics, known for their innovative textures, refined formulas and skincare routines focused in particular on hydration, radiance and skin comfort. It opens up new approaches to skincare, with products suited to different skin types.

Why choose Korean cosmetics?

Korean cosmetics offer a wide variety of textures, active ingredients and formats. Targeted serums, masks, exfoliating pads or moisturising care: they let you tailor your routine to your needs, your preferences and your skin’s tolerance.

Are Korean cosmetics suitable for all skin types?

There is Korean skincare for dry, oily, combination, sensitive or blemish-prone skin. However, not every product suits everyone. Your choice should take into account your skin type, its needs and the active ingredients in the formula.

What are PDRN, collagen or azelaic acid?

These are ingredients found in certain skincare ranges:

  • PDRN: an ingredient used in some cosmetic formulas focused on the skin’s appearance and comfort.
  • Collagen: found in particular in skincare aimed at hydrating the skin and improving its plump look.
  • Azelaic acid: an active used in skincare targeting blemishes and an uneven complexion.
  • Niacinamide: a popular ingredient that helps improve the look of the complexion and strengthen the skin barrier.
  • Hyaluronic acid: a hydrating active that helps the skin retain water.

The effects depend on the complete formula and the concentration of the ingredients.

Choosing your skincare

How do I know my skin type?

Your skin can be dry, oily, combination, normal or sensitive. Oily skin usually looks shinier, while dry skin may feel tight or uncomfortable. Combination skin often pairs an oilier T-zone with drier cheeks. These characteristics can change with the seasons and your environment.

How do I find the right products for my skin?

We recommend starting from your main needs: hydration, radiance, blemishes, visible pores, redness or signs of ageing. It’s best to begin with a simple routine and then gradually introduce new products.

Can I use several serums in one routine?

Yes, some serums can be combined. You do need to consider the actives in each formula, how often you use them and how sensitive your skin is. If you’re just starting out, we recommend introducing only one new serum at a time.

In what order should I apply my products?

As a general rule, apply your skincare from the lightest to the richest texture:

  1. Cleanser: to remove impurities and cleanse the skin.
  2. Toner or pads: depending on your skin’s needs and the product’s formula.
  3. Serum: to target a specific need.
  4. Moisturiser: to hydrate and support the skin barrier.
  5. Sun protection in the morning: a suitable SPF, as the last step of your skincare routine.

The exact order may vary depending on the products. Exfoliants and specific actives should be used according to the manufacturer’s recommendations.

How often should I use Korean pads?

It depends on their composition. Some pads are mainly hydrating and can be used regularly. Others contain exfoliating actives, such as AHAs or BHAs, and require a more gradual use. Always follow the product instructions.

How long does it take to see results?

It depends on the product, the active used and your skin. Hydration can quickly improve skin comfort, while the appearance of blemishes, dark spots or wrinkles usually takes more time and consistency. No result can be guaranteed.

Safety and use

Do Korean cosmetics comply with European regulations?

Cosmetics legally sold in the European Union must comply with the European regulations applicable to cosmetic products. We take care to select products intended for the European market and to meet the obligations that apply to their sale.

Can I use your products if I have sensitive skin?

Yes, some products are formulated for sensitive skin. However, even a product described as gentle can cause a reaction. We advise checking the ingredient list and testing the product on a small area of skin before first use.

What should I do if a product causes irritation?

Stop using it if you notice an unusual reaction. If the irritation persists or worsens, seek advice from a healthcare professional.

Can I use actives such as retinol or exfoliating acids every day?

Not necessarily. The frequency depends on the active, its concentration, the formula and your tolerance. A gradual introduction is recommended. Some ingredients also require particular precautions, especially during pregnancy.

Orders, delivery and returns

Which countries do you deliver to?

We deliver to Belgium, Luxembourg, France and the Netherlands. You can also collect your order for free from one of our three pharmacies: Alleur, Herstal or Soumagne.

What are the delivery times and costs?

Belgium and Luxembourg

  • Under €75: Mondial Relay €3.95 · bpost €6.95
  • From €75: Mondial Relay free
  • From €99: bpost free

France

  • Under €95: Mondial Relay €5.99 · bpost €15
  • From €95: Mondial Relay free
  • From €145: bpost free

The Netherlands

  • Under €89: Mondial Relay €5.99 · bpost €15
  • From €89: Mondial Relay free · bpost €7

Free pick-up in store in Alleur, Herstal or Soumagne, ready within 24 hours.

Estimated delivery times are shown at checkout and may vary depending on the destination, product availability and the carrier.

Can I collect my order at a Pharmacie 360?

Yes, free of charge. Choose “Pick-up” at the delivery step: your order will be ready within 24 hours at the pharmacy of your choice.

  • Pharmacie 360 Alleur · Avenue du Progrès, 3 · 4432 Alleur
  • Pharmacie 360 Herstal · Rue Arnold Delsupexhe, 46 · 4040 Herstal
  • Pharmacie 360 Soumagne · Rue Louis Pasteur, 3 · 4630 Soumagne
Can I change or cancel my order?

If you’d like to change or cancel an order, contact us as soon as possible. We’ll do our best if preparation or shipping hasn’t started yet.

Can I return a product?

Return conditions depend on applicable regulations and our general terms of sale. For hygiene and health-protection reasons, unsealed cosmetic products may be excluded from the right of withdrawal under the conditions provided by law. Please read our returns policy before sending anything back.

What if my parcel arrives damaged or a product is missing?

Contact our customer service with your order number and, if possible, photos of the parcel or product concerned. We’ll review your request and offer you a suitable solution.

Is payment on your site secure?

Payments are processed via the payment methods offered at checkout, with their own security systems. The available options are shown at the time of payment.

Advice and support

Can I contact you for advice on my routine?

Of course! Our pharmaceutical expertise lets us guide you in choosing your skincare. Contact us via the contact form or on Instagram, telling us your skin type and main concerns.

Do you offer personalised routines?

We can point you to a selection of products based on your needs: hydration, radiance, blemishes, visible pores or signs of ageing. Our aim is to help you build a coherent routine without needlessly piling up products. You can also take our skin diagnosis in 11 questions, just like at the counter.

How do I know if two products are compatible?

You need to look at their ingredients, how they are used and how often they are applied. If in doubt, contact us with the names of the products concerned so we can guide you.

Our pharmacies

A question? A pharmacist will answer you, online or at the counter.

Pharmacie 360 Alleur

Address
Avenue du Progrès, 3 · 4432 Alleur · Directions
Opening hours
Monday – Friday · 8:30am – 6:30pm
Saturday · 9am – 5pm

Pharmacie 360 Herstal

Address
Rue Arnold Delsupexhe, 46 · 4040 Herstal · Directions
Opening hours
Monday – Friday · 8:30am – 6:30pm
Saturday · 9am – 5pm

Pharmacie 360 Soumagne

Address
Rue Louis Pasteur, 3 · 4630 Soumagne · Directions
Opening hours
Monday – Friday · 8:30am – 6:30pm
Saturday · 8:30am – 12:30pm